Careers

Visitor Service Officer

Bytown Museum, 1 Canal Lane , Ottawa, ON

Rate of Pay: $14.00/hour

Work Term: June 15, 2020 through September 1, 2020

The BYTOWN MUSEUM is currently looking a team of friendly and energetic Visitor Services Officers for the 2020 summer season. The Visitor Services Officer (VSO) position plays an integral part in creating a welcoming and memorable visitor centered experience for all of our patrons. We are looking for pro-active team members with an intuitive and enthusiastic approach and a passion for exceptional customer care in support of the museum’s expansion of programming and services as Ottawa’s oldest community museum.

Located in the heart of downtown, the BYTOWN Museum is committed to engage the local community and visitors abroad in discovery and exploration of the stories of an evolving city and its residents from its early days as Bytown to present day. Its mandate is to collect, preserve, study and make accessible the material and cultural heritage of the Ottawa region’s multicultural and rich history, aspiring to the highest quality of service in furthering knowledge and developing a sense of pride among its diverse visitors.

General Duties:

Delivery of the very best in both official languages
Communicate enthusiastically to others in the relevance of the museum’s history, collection and exhibitions
Actively rotate through day-to-day front of house operations, anticipating and responding to visitors needs while promoting the museum’s products and offering of services
Provide a helpful and knowledgeable first point of contact both in person and over the phone, responding to a wide variety of queries and requests
Assist with opening and closing of the museum, daily operations of Boutique & Café, Reception and Admissions
Champion and maximize revenue generation streams including outdoor operations
Ensure cleanliness of work area, galleries, facilities and public spaces
Logistics and facilitation of annual programming and special events; assist in promotion and ticket sale for fundraising initiatives
Ready to connect and engage with the public seven days a week
Perform and undertake any other related duties with a flexible attitude

Requirements:

Excellent communication skills and command of both French and English
Between 15 and 30 years of age at start of employment
Ability to commit to the full duration of the work assignment
Have a valid Social Insurance Number and legally entitled to work in Canada at start of employment
Interest and enthusiasm for the Ottawa history; knowledge of Canadian History
Ability to work as a team player with strong interpersonal skills, willingness to assume initiative and work independently
Able to lift and carry up to 40 lbs. Able to climb stairs as there is no elevator access beyond the 2^nd floors

Assets:

Enjoys meeting, working and conversing with people of all ages, race and backgrounds
Enthusiasm and experience working with the public and providing an excellent visitor experience in a busy customer focused environment
Experience planning and coordinating public events
Ability to relate to many different/diverse people, when English may not be their first language
Knowledge of language other than English and French

The Visitor Service Officer position runs from June 15 to September 1, 2020, working a maximum of 32 hours a week. Part-time extension in fall may be possible.

Interviews will be conducted in English with a French component.

Resume and a cover letter to be received, no later than 11:59 pm on Sunday April 26^th 2020 to

E-mail: hr@bytownmuseum.ca

Postal Address: MUSÉE BYTOWN MUSEUM, P.O. Box 523, Station B; Ottawa, Ontario, K1P 5P6

No telephone enquiries please.

While we thank all candidates for showing interest in the BYTOWN MUSEUM, only those candidates selected for interviews will be contacted. The BYTOWN MUSEUM is an equal opportunity employer.

Visitor Engagement Officer

Bytown Museum, 1 Canal Lane , Ottawa, ON

Rate of Pay: $14.00/hour

Work Term: May 1^st 2020 to September 1^st 2020

The BYTOWN MUSEUM is currently looking for a team of friendly and energetic Visitor Engagement Officers for the 2020 summer season. The Visitor Engagement Officer (VEO) position plays an integral part in creating a welcoming and memorable visitor centered experience for all of our patrons. We are looking for proactive team members with an enthusiastic approach and a passion for exceptional customer care in support of the museum’s expansion of programming and services as Ottawa’s oldest community museum.

General Duties:

Provide a helpful and knowledgeable first point of contact both in person and over the phone, responding to a wide variety of queries and requests

Assist with the overseeing of opening and closing of the museum, daily operations of Gift Shop & Café, Reception and Admissions taking cash and card payments. End of day cash out and reporting as required.
Ensure cleanliness of working area, galleries, facilities and public spaces to improve visitor satisfaction and decrease health and safety risk.
Presentation and delivery of thematic tours and short talks

Set up, facilitation and take down of annual programming and special events
Enrich the experience of visitors. Ensure knowledge of the BYTOWN Museum is up to date and transferred through general interaction and interpretation of the exhibitions, collection and site
Perform and undertake any other related duties with a flexible attitude

Requirements:

Minimum of one year completed post-secondary education in Museum Studies, History, Education, Marketing, Event Management, Theatre or suitable equivalent
Enthusiasm and experience working with the public and providing an excellent visitor experience in a busy customer focused environment. Ability to relate to many different/diverse people, when English may not be their first
Excellent communication skills and command of both French and English is mandatory
Interest and enthusiasm in the history of Bytown, Ottawa and the Rideau Canal. Knowledge of Canadian History.
Ability to work as a team player with strong interpersonal skills, willingness to assume initiative and work independently
Able to lift and carry up to 40 lbs. Able to climb stairs as there is no elevator access beyond the 2^nd floors.

Assets:

Knowledge of current museum practices as they relate to programming and visitor research
Enjoys meeting, working and conversing with people of all ages, race and backgrounds
Experience giving guided tours and family programs to a range of audiences
Experience working in sales, with a Point of Sale system
Knowledge of language other than English and French

The full-time summer position as a Visitor Engagement Officer will run from May 1^st 2020 to September 1^st 2020. This positon will be 35 hours per week and will include evening and weekend shifts. Part-time extension into the autumn of 2020 may be possible.

Interviews will be conducted in English with a French component.

Candidates must meet Young Canada Works (CMA, HCNT, CCO) eligibility requirements.

Eligible if:

– Between 16 and 30 years of age at start of employment

– Eligible to work in Canada

– Willing to commit to the full duration of the work assignment

– Registered as a full-time student (as defined by your educational institution) with the intent to return to school in the fall.

Resume and a cover letter to be received, no later than 11:59 pm on Sunday March 31^st 2020 to

E-mail: hr@bytownmuseum.ca

Postal Address: MUSÉE BYTOWN MUSEUM, P.O. Box 523, Station B; Ottawa, Ontario, K1P 5P6

No telephone enquiries please.

While we thank all candidates for showing interest in the BYTOWN MUSEUM, only those candidates selected for interviews will be contacted. The BYTOWN MUSEUM is an equal opportunity employer.

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